Return Eligibility
To be eligible for a return, items must meet all of the following conditions:
- Unused and in original condition
- In original, undamaged packaging
- Returned within 30 days of delivery
- Accompanied by proof of purchase
Non-Returnable Items
Gift cards
Personalised / custom products
Clearance / final-sale items
Opened hygiene-related products
Downloadable digital products
Hazardous materials
Refund Process
1
Submit return request
Email hello@aspirexpress.com with your order number and reason.
2
Receive return instructions
We'll send you a return authorisation and shipping label within 2 business days.
3
Ship the product back
Pack securely and ship using the provided label or your preferred carrier.
4
Inspection completed
We inspect the returned item within 2 business days of receipt.
5
Refund issued
Refund is processed to your original payment method within 5–10 business days.
Exchanges
Eligible items may be exchanged for a different size, colour, or replacement of the same product, subject to stock availability. Contact us to arrange an exchange before returning your item.
Start a return: hello@aspirexpress.com — include your order number.